RETURNS
You can return items purchased in the MAGA online store, at no additional cost, within 14 days and after this date with an additional cost of 6 €. The return costs for the EU are 15 € and the international return costs are 35 €.
Please note that all products must be returned in their original condition. Please try your new shoes on a carpeted surface to ensure we can proceed with your refund, as products with signs of wear and tear will not be accepted.
Your refund will be issued as soon as the return has been received and verified in our warehouse. Please note that this amount will be deducted from the refunded total along with any taxes and customs fees incurred.
HOW TO USE OUR RETURN SERVICE
You must fill in the following form to request your refund:
Packing the items. Use the original packaging provided to wrap the items you are returning.
Affix the return label found on your mailer to the outside of the mailer making sure that the previous delivery label is covered.
Once MAGA has received and processed your return, you will be notified by email.
For general customer service or return inquiries, please contact order@magashop.es.
If an item will be returned because a customer refused to pay import taxes or customs duties, MAGA will attempt to recover from the customer all charges incurred by MAGA. Please note that if the customer refuses to pay customs duties at the time of delivery, the customer will be responsible for the cost of returning the product.
MAGA reserves the right to refuse any return of items that do not meet the above requirements.
If the return is not accepted, it will be returned at the customer's expense and no refund will be issued. We appreciate your understanding.